• Job Description

  Req#: CUSTO001883
  • Receive orders from customers via email.
  • Process customer orders which includes checking available inventory and future scheduling, quality, specifications matching, insuring most economical shipping method, and entry into open order system and inventory system.
  • Schedule or coordinate freight arrangements to meet customer requirements.
  • Follows up on delayed shipments to expedite material availability and to keep customer informed.
  • Handles customer inquiries on order status and directs other inquiries to the appropriate personnel.
  • Maintains and updates files and records which includes price lists, price deviations, product inventory, customer sales records and history, customer open order status, and ship logs.
  • Provides supervisor, manufacturing manager, sales manager, and salesmen with current product requirements and availability.
  • Contracts credit dept. for credit approval of shipments as appropriate.
  • Coordinates customer returns with appropriate personnel and customers.
  • Investigates and performs credit/debit/return transactions according to department procedures.
  • Issues order acknowledgments.
  • Record-keeping of order-specific communication within sales orders attachements
  • Other duties as assigned.
  • Must demonstrate the following emotional intelligence skills:
    • Emotional Empathy
    • Positive Attitude
    • Excellent Communication Skills
    • Flexibility / Adaptability
    • Interpersonal Skills
    • Detail-Oriented

  Qualifications

  Education

  Required

  High School

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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