Cigna
Customer Service Representative (Pharmacy)- Work from Home -Express Scripts
This job is now closed
Job Description
- Req#: 23016317
Private & quiet work space required
High School Diploma or GED required
Remote work experience preferred
2-3 years of relevant experience – Healthcare Call Center Preferred
Tech savvy - Strong PC knowledge including Microsoft Office
Excellent communication skills (verbal and written)
Ability to articulate in communicating clearly (Verbally and in writing)
Ability to provide exceptional listening and customer service skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Soft Skills: Patience, Empathy, Drive, Self-Management
Ability to work a flexible schedule including Night and/or weekends
SUMMARY:
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES:
• Answer inbound calls from members , providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
• An average of 50-70 calls are expected daily.
• T ake calls back-to-back while toggling through several applications on multiple screens .
• Attend 100% of trainings and the first 90 days of employment .
• Resolve customer complaints through independent problem-solving s kills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while p roviding excellent consistent customer service.
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
QUALIFICATIONS:
Schedule:
Training: 10/23 - 12/22 from 9:30AM EST - 6:00PM EST
Post Training: You will have a assigned scheduled during the business hours of operations which is: Monday-Friday 7:00AM EST-11:00PM EST / Saturday & Sunday 7:00AM EST-9:00PM EST
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.