• Job Description

  Req#: 94e1c6bcc44f

  Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of productivity in a fast-paced environment with strong multitasking capabilities.

  Responsibilities:

  • Consistently provide genuine, friendly, personable and professional service.
  • Handle multiple responsibilities and balance customer priorities.
  • Efficiently schedule customer's deliveries to meet their needs.
  • Go above and beyond for every customer concerns and requests.
  • Support sales and operations team members so that each customer has a great experience in our store.
  • Ability to multi-task within a fast-paced environment.
  • Effective communication and organizational skills in person and on the phone.
  • Handle excellent listening skills and the ability to work independently and with your team members.
  • Perform any additional functions that may be assigned by management.
  • Be able to resolve any escalated customer issues.

  Requirements:

  • Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
  • Excellent phone and customer relationship skills
  • Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
  • Working knowledge of computers and contact management/customer service tracking software
  • Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
  • A self-starter and results-oriented with the ability to see multiple tasks through to completion
  • Demonstrates a high degree of integrity and professionalism
  • Excellent written and verbal communication skills
  • Organized and detail-oriented

  Associated Tasks

  • Handling customer requests as the need arises
  • Scheduling customer requests
  • Manage incoming emails
  • Proactive outbound calling as needed
  • Assisting technicians with any challenges that occur during the course of the day

  Required Education and Experience

  • High School

  Physical Demands:

  • No heavy lifting required

  Position Type and Expected Hours of Work:

  • Full time
  • Monday through Friday
  • 8:00am - 4:00pm or 9:00AM – 5:00PM
  • 40 hours weekly

  Travel:

  • No travel is expected for this position

  Benefits

  • 100% paid health care for individuals, along with family plans
  • 100% paid dental Insurance for individuals, along with family plans
  • Vision Insurance
  • Pet Insurance
  • 401k and company match
  • Vacation Packages
  • Sick Time
  • 100% paid short-term and long-term disability plans
  • Company-paid Life insurance

  We believe in being local, providing exceptional quality, service and having a reputation as being the best.

  Job Type: Full-time, Part-time

  Pay: $25.80 - $30.80 per hour

  Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

  Shift:

  • 8 hour shift

  Work Location: Remote

• About the company

  Elevation Church is a Baptist Evangelical multi-site megachurch pastored by Steven Furtick, based in Charlotte, North Carolina, affiliated with the Southern Baptist Convention.

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