The Home Depot
Customer Service Representative Phone (Virtual for Residents of Georgia) $18.00/hr
This job is now closed
Job Description
- Req#: 433869
Advantages of Joining the Employer Team:
- Opportunity to provide quality and professional customer service
- Work with a company that sets high standards of excellence and customer expectations
- Create an effortless customer experience and build customer loyalty
- Interact with multiple customers on a daily basis and handle sales transactions
- Represent the employer positively and increase customer likelihood to shop again
Key Responsibilities:
- Answer inbound phone calls from customers and provide accurate solutions
- Provide excellent service and product knowledge to customers
- Reduce customer effort in ordering, shipping, and return experiences
- Keep customers informed on the status of their orders and resolve post-order issues
- Act as a liaison between customer, manufacturer, and freight carrier
Performance Requirements:
- Demonstrate exceptional customer service skills
- Ensure accuracy and adherence to schedules
- Resolve customer issues with speed and efficiency
- Collaborate with escalation group for additional support
- Meet or exceed various performance requirements
Direct Manager/Direct Reports:
- Position reports to Supervisor Contact Center
- No direct responsibility for supervising others
Travel Requirements:
- Overnight travel required less than 10% of the time
Physical Requirements:
- Mostly sitting in a comfortable position with occasional movement
- Rare occasions may require lifting light articles
Working Conditions:
- Work in a comfortable indoor area with infrequent unpleasant conditions
Additional Information:
- Personal internet connection speed of 10 Mbps download and 3 Mbps upload required.About the company
The Home Depot, America’s home improvement retail leader, helps customers and Associates build success every day – and not just in our 2,200+ retail stores. Thousands of talented can-do people build amazing futures in field and corporate positions.
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