Advantages of Joining the Employer Team:
- Opportunity to provide quality and professional customer service
- Work with a company that sets high standards of excellence and customer expectations
- Create an effortless customer experience and build customer loyalty
- Interact with multiple customers on a daily basis and handle sales transactions
- Represent the employer positively and increase customer likelihood to shop again

Key Responsibilities:
- Answer inbound phone calls from customers and provide accurate solutions
- Provide excellent service and product knowledge to customers
- Reduce customer effort in ordering, shipping, and return experiences
- Keep customers informed on the status of their orders and resolve post-order issues
- Act as a liaison between customer, manufacturer, and freight carrier

Performance Requirements:
- Demonstrate exceptional customer service skills
- Ensure accuracy and adherence to schedules
- Resolve customer issues with speed and efficiency
- Collaborate with escalation group for additional support
- Meet or exceed various performance requirements

Direct Manager/Direct Reports:
- Position reports to Supervisor Contact Center
- No direct responsibility for supervising others

Travel Requirements:
- Overnight travel required less than 10% of the time

Physical Requirements:
- Mostly sitting in a comfortable position with occasional movement
- Rare occasions may require lifting light articles

Working Conditions:
- Work in a comfortable indoor area with infrequent unpleasant conditions

Additional Information:
- Personal internet connection speed of 10 Mbps download and 3 Mbps upload required.