• Job Description

  Req#: 208801BR

  Job Description

  Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
  
  General Summary
  
  As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
  
  
  
  Principle Duties and Responsibilities:
  
  • Provides customer engagement in positive and approachable manner.
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Independently stocks shelves and recovers merchandise in the store.
  • Accurately handles customer funds and processes transactions using the POS system.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
  
  Position Requirements:
  
  Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
  
  Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
  
  Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
  
  Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
  
  Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

  Auto Req ID

  208801BR

  Zip/Postal Code:

  27610

  Division

  STORE

  Process Level/Store #

  29329

  Job Code

  CSR FD STORE CSR

• About the company

  Family Dollar is an American variety store chain. With over 8,000 locations in all states except Alaska, Hawaii, Oregon and Washington, it was the second largest retailer of its type in the United States. One of the nation’s fastest growing retailers, Family Dollar offers a compelling assortment of merchandise for the whole family ranging from household cleaners to name brand foods, from health and beauty aids to toys, from apparel for every age to home fashions.

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