Cigna
Customer Service Representative – Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA
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Job Description
- Req#: 25007211
Employer Industry: Fertility Healthcare Services
Why consider this job opportunity:
- Health coverage effective day 1, including medical, dental, and vision
- Holiday, PTO, and overtime pay
- 401K with company match
- Tuition reimbursement for continued education
- Fun, friendly, and unique culture that encourages authenticity at work
- Opportunity to make a meaningful impact in patients' lives
What to Expect (Job Responsibilities):
- Handle inbound calls from patients, addressing their medical history and fertility challenges
- Coordinate fertility plans and medications with both patients and physicians
- Ensure process efficiency by resolving customer issues and providing 100% follow-up
- Accurately obtain and enter patient information, including shipping, insurance, and payment details
- Escalate complex claims to the Sr. Billing & Reimbursement Specialists as needed
What is Required (Qualifications):
- Valid CPhT license if residing in Arizona or a valid MA Tech license if residing in Massachusetts
- Excellent customer service, organization, and time management skills
- High School Diploma or GED required
- Proficient in PC skills, including knowledge of Microsoft Office Suite and Internet
- Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts
How to Stand Out (Preferred Qualifications):
- Preferred CPhT certification
- Experience in a customer service role within the healthcare industry
- Familiarity with pharmacy operations and medication management
#FertilityHealthcare #CustomerService #HealthcareJobs #CareerOpportunity #ImpactfulWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.
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