Concentrix - CA
Customer Service Representative-Remote (Bilingual: Spanish and English)
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Job Description
- Req#: R1588340
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career advancement, with 80% of management positions filled internally
- Supportive work environment with a focus on diversity, equity, and inclusion
- Flexibility to work from home in a distraction-free environment
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in both Spanish and English
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to enhance customer experience
- Deliver expert customer service with a positive attitude
What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for work schedules
- Strong computer navigation skills and the ability to multitask in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in a remote customer service role
- Familiarity with new technologies and eagerness to learn
- A desktop or laptop for completing PC and internet testing
- Experience with databases and data entry
#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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