Xanterra
Customer Service Representative (Remote)
4 days agoWhat's your preference?
Job Description
- Req#: 37764
Employer Industry: Travel and Leisure (Cruise Line)
Why consider this job opportunity:
- Work remotely from the comfort of your own home
- Base hourly wage plus incentive opportunities
- Comprehensive benefits package including Medical, Dental & Vision; Life & Disability; 401(k) with Company Match; and Employee Discounts & Travel Deals
- Supportive and collaborative work environment with a focus on teamwork
- Opportunity to interact with well-traveled guests and assist in crafting memorable travel experiences
- Flexible scheduling options available for weekends and evenings
What to Expect (Job Responsibilities):
- Conduct daily processing of bookings with a focus on quality and accuracy
- Handle reservations, revisions, cancellations, and all aspects of bookings using the reservation system
- Provide exceptional guest service through various communication channels, maintaining professionalism at all times
- Act as the primary contact for service-related inquiries via phone, email, and website chat
- Assist in achieving departmental revenue goals by upselling or adding value to existing bookings
What is Required (Qualifications):
- Previous customer service experience preferred
- Strong verbal and written communication skills with professionalism and confidence
- Ability to manage multiple tasks simultaneously
- Self-starter with excellent task management skills
- Basic understanding of Microsoft Office programs
How to Stand Out (Preferred Qualifications):
- Experience in cruise or tour operations/reservations is preferred but not required
#TravelIndustry #CustomerService #RemoteWork #CareerOpportunity #CruiseLine
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Xanterra Travel Collection is the United States’ largest park concessions management company. Combining dramatic settings and landmark buildings with
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