BD
Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: R-510227
Employer Industry: Medical Technology
Why consider this job opportunity:
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with employer contributions
- Tuition reimbursement for continued education
- Up to 12 company-paid holidays
- Opportunity for remote work, providing flexibility and work-life balance
- Supportive work environment that values employee contributions and personal growth
What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product inquiries
- Process customer returns in accordance with departmental policies
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Communicate service failures or customer concerns to Customer Service Management
- Partner with Sales Representatives to exceed customer service expectations
What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
How to Stand Out (Preferred Qualifications):
- Experience in a medical technology or supply environment
- Strong analytical skills to calculate figures such as discounts and commissions
- Excellent problem-solving abilities to manage a variety of variables
- Previous experience working in a fast-paced customer service setting
#MedicalTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareJobs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
210136 Becton, Dickinson and Company, commonly known as BD, is an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents.
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