Cigna
Customer Service Representative - Remote
This job is now closed
Job Description
- Req#: 24012820
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home, providing flexibility in your work environment
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Comprehensive training program to ensure your success
What to Expect (Job Responsibilities):
- Respond to phone inquiries from healthcare professionals regarding medication prior authorization
- Collect structured clinical data for prior authorization and non-formulary exception requests
- Screen requests based on guidance from online prior authorization tools
- Approve or refer prior authorization requests based on collected data
- Perform research to respond to inquiries while adhering to HIPAA regulations and corporate policies
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Prior work-from-home experience
- Familiarity with medical or pharmacy knowledge
- Excellent customer service and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- Tech-savvy with the ability to navigate multiple screens and applications easily
- Strong attention to detail and critical thinking skills
- Reliable high-speed broadband internet with a hard-wired connection
#HealthcareServices #RemoteWork #CustomerService #CareerOpportunity #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.
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