Sentara
Customer Service Representative - Remote in VA & NC
This job is now closed
Job Description
- Req#: JR-84342
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Additional compensation opportunities including bonuses, shift differentials, and overtime
- Comprehensive benefits package including medical, dental, and vision plans
- Tuition assistance up to $5,250/year and student debt pay down of $10,000
- Opportunities for professional development and certifications reimbursement
- Supportive work environment with a focus on diversity and inclusion
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, prescription benefits, and claims payment issues
- Assist patients with billing information updates, payment plans, and scheduling needs
- Conduct research and resolution of customer inquiries to ensure satisfaction
- Maintain accurate records and data entry related to customer interactions
- Provide excellent customer service in a high-volume call center environment
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of two years of customer service experience
- Previous data entry experience required
- Ability to work between 8:00 AM and 5:30 PM
- Must be located near a Sentara facility and able to travel on-site if connectivity issues arise
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center environment
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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Join a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
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