DriveTime Automotive Group, Inc.
Customer Service Representative- Remote
7 days agoWhat's your preference?
Job Description
- Req#: R13743
Employer Industry: Automotive Warranty Services
Why consider this job opportunity:
- Opportunity for career advancement and professional growth within the organization
- Work from home with a flexible schedule in approved states
- Comprehensive medical, dental, and vision coverage with significant employer contributions
- 401(K) plan, company-paid life insurance, and short-term and long-term disability coverage
- Paid time off including wellness days, holidays, and vacation time
- Access to wellness programs, in-house gym, and a fun, engaging work environment
What to Expect (Job Responsibilities):
- Handle inbound and outbound phone calls to educate customers and answer warranty-related questions
- Manage customer interactions with high emotional intelligence and effective conflict resolution
- Contribute to the development of self-service options for customers
- Collaborate within a high-functioning team environment to meet collective goals
- Maintain a positive attitude while navigating challenging customer calls
What is Required (Qualifications):
- High School diploma required; Associate or Bachelor’s degree preferred
- Minimum of 3 years of experience in a customer service role with conflict resolution
- Experience in the automotive industry, including knowledge of vehicle repair shop procedures, is a plus
- Ability to work from home in a conducive and quiet workspace with reliable internet
- Must reside in AZ, FL, GA, NC, TN, TX, UT, or NV
How to Stand Out (Preferred Qualifications):
- Experience in the automotive industry, particularly with vehicle repair and part pricing knowledge
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment
- Previous experience in a high-volume call center setting
#AutomotiveWarranty #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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