• Job Description

  Req#: 472595
  Employer is seeking a dedicated and customer-focused individual to join our team. As a member of our company, you will have the opportunity to provide excellent customer service and make a positive impact on our customers' experience. Join us and be part of a company that values its employees and strives to create a rewarding work environment.
  
  Primary Duties and Responsibilities:
  
  - Provide quality customer service and accurate information to callers.
  - Answer incoming calls and respond to customer questions and requests.
  - Make outbound calls to follow up with customers and provide account updates.
  - Address and resolve basic account questions by researching account details and making necessary edits.
  - Compile and prepare information to process adjustments to existing loans, new loans, or consolidation of loans.
  
  Phones and Processing:
  
  - Revise and update account information in accordance with customer requests and company policies.
  - Document contact details or actions performed for customers.
  - Send necessary documents or system-generated communications based on requests.
  
  Qualifications:
  
  - High school diploma or equivalent required.
  - Prior call center or customer service experience preferred.
  - Equivalent combination of training and experience considered.
  
  Physical Requirements and Work Environment:
  
  - Work in an office environment.
  - Communicate effectively using various methods.
  - Use the phone for the duration of the shift.
  - Remain sedentary for extended periods.
  - Use and maintain keyboarding skills.
  - Use a personal computer and basic office equipment.
  - Work overtime as required.
  - Have regular and predictable on-site attendance.
  
  Additional Knowledge, Skills, and Abilities:
  
  - Ability to make adjustments, updates, or corrections to accounts.
  - Clear and effective communication skills.
  - Understanding of loan activity, such as accruing interest and deferment/forbearance.
  - Ability to work effectively in a team environment.
  - Ability to multi-task and learn quickly.
  
  Additional Information:
  
  - Reasonable accommodation for disability is available. Contact Human Resources Business Partner for assistance.
  - Employer is committed to providing equal employment opportunities to all individuals.

• About the company

  TSI is a market-leading provider of accounts receivable management and student loan servicing solutions. Our global operations are powered by our proprietary algorithms and best-in-class compliance management system.

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