MAXIMUS
Customer Service Representative (Remote must live near Jacksonville, FL)
This job is now closed
Job Description
- Req#: 93174
Industry: Government Services Company in the Public Administration and Human Services space
Why consider this job opportunity:
- Competitive pay rate of USD $16.20/Hr.
- Comprehensive paid training provided by Maximus
- Opportunity to work remotely
- Potential for career advancement within the company
- Chance to support the Department of Education and make a difference in the field of Federal Student Aid Loan Servicing
What to Expect (Job Responsibilities):
- Respond to incoming calls, e-mails, or chats regarding Federal Student Aid Loan Servicing
- Answer inquiries and document relevant information and actions taken
- Adhere to Contact Center expectations, departmental policies, and corporate procedures
- Utilize feedback tools to improve call quality and task performance
- Utilize available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
What is Required (Qualifications):
- High School diploma or GED
- Minimum of six (6) months of customer service, administrative, or call center experience
- Fluency in English (speaking, reading, and writing)
- Excellent interpersonal skills and ability to multitask
- Onsite and remote work capability
- Minimum typing speed of 23 WPM
- Ability to read scripted materials aloud
- Proficiency in PC skills and MS Office applications
- Willingness to undergo program update training and required employee training
- Flexibility to work holidays, overtime, and weekends as needed
- Certification in relevant functions
How to Stand Out (Preferred Qualifications):
- Residency in the U.S. and U.S. citizenship
- Clear criminal background check
- No delinquency or default on federal student loans
- Ability to obtain and maintain a favorable clearance
- Willingness to travel to company-designated location for a Personal Identity Verification (PIV) card
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Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.About the company
Maximus Inc., trademarked as MAXIMUS, is an American outsourcing company that provides business process services to government health and human services agencies in the United States, Australia, Canada, Saudi Arabia and the United Kingdom.
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