Mindlance
Customer Service Representative
This job is now closed
Job Description
- Req#: 24-30599
Employer Industry: Education Services
Why consider this job opportunity:
- Opportunity for long-term contract engagement
- Competitive compensation with potential for bonuses based on performance
- Chance to work remotely with a flexible schedule
- Supportive and collaborative work environment
- Opportunity to make a positive impact on the education sector by assisting schools
- Comprehensive training provided to ensure mastery of AP program processes
What to Expect (Job Responsibilities):
- Learn and master AP program processes, protocols, and new system capabilities through training
- Manage outbound call campaigns to designated institutions and follow up as necessary
- Address nuanced process and system questions from client institutions
- Track call activity and outcomes, capturing valuable insights for the project team
- Provide live online support and Q&A for higher education administrative staff
What is Required (Qualifications):
- 2-4 years of experience in customer service and relationship management
- Strong written and verbal communication skills
- Ability to remain positive and patient when communicating with stakeholders
- Proficient in Microsoft Excel
- Experience working in a collaborative team setting
How to Stand Out (Preferred Qualifications):
- Experience in education and/or school settings
- Familiarity with AP program processes and protocols
- Strong time management skills
#EducationServices #CustomerSupport #RemoteWork #CareerGrowth #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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