• Job Description

  Req#: 23879

  Lincoln Electric is the world leader in the design, development and manufacture of the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys. With over 125 years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.

  Req. ID: 23879

  Summary

  Lincoln Electric is seeking a Customer Service Representative - Sales Support for our Kansas City operation. Working with strategic Lincoln accounts, the Customer Representative supports material availability, increases supply chain leverage and collaboration, reduces expedited freight and enhances customer’s service levels. This is an outstanding opportunity to join a global leader in its industry. In addition to career growth potential, Lincoln Electric offers competitive pay with a lucrative annual profit sharing incentive, student loan repayment, tuition reimbursement, paid time off/paid holidays, retirement, medical/dental/vision and much more!

  ** This position can mostly be preformed remotely. Travel to the Kansas City office would be approximately once a month**

  Responsibilities

  • Manage customer accounts, r eview, analyze and process domestic customer orders into order entry system.
  • Confirm inventory using the “Available to Promise” inventory system to meet customer requirements and assure on time deliveries.
  • Accept orders within the credit limit for “low risk” customers.
  • Price orders according to Company pricing policies, including special discounts, extra charges and special prices that may need to be made by manual adjustments.
  • Evaluate and coordinate with Distribution Center and customer shipping schedules.
  • Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process.
  • Expedite customer orders with a variety of manufacturing and traffic personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges.
  • Redeploy available product to meet commitments to customers based on parameters established by the Finished Goods Department.
  • Investigate and resolve problems outside the scope of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied.
  • Prepare necessary credit and debit memos.
  • Process returns per the established return policy.
  • Maintain and update Customer Master with correct information.
  • Maintain and update customer special pricing in online order entry system.
  • Meet with personnel of key distributors.

  Education & Experience Required

  • High school education or equivalent experience.
  • Knowledge or the ability to learn, entire order entry system, pricing policies and product lines.
  • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
  • Able to prioritize work to meet deadlines.
  • An uncompromising attitude toward quality and customer service is essential.
  • Dedication to continuous improvement is required.
  • Excellent organizational and time management skills; e xcellent verbal and written communication skills.
  • Must have the ability to use computer systems and other third-party software to service customer needs effectively; e xperience with SAP and Salesforce preferred, but not necessary.

  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

  Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world. With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges. It is a great time to be part of the welding industry!

  Lincoln Electric does not accept unsolicited resumes from third-party recruiters. Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric. Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms. Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

  Employment Status: Hourly Full-Time
  Function: Customer Experience
  Section: Lincoln Cleveland (US10)

  
  EOE, including disability/veterans

• About the company

  Lincoln Electric is the world leader in the design, development and manufacture of arc welding products, automated joining, assembly and cutting systems, plasma & oxy-fuel cutting equipment.

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