• Job Description

  Req#: odW7vfwv?nl=1

  Title:	Warranty Service Technician (Customer Service)
  Location:	Phoenix, AZ
  Employment Type:	Full-Time / Permanent / Onsite

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  Who we are

  Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets u2013 Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson.

  What youu2019ll do

  • Perform new homeowner orientations and customer service
  • Develop a constructive and helpful working relationship with homeowner
  • 30 day and 11-month walk-throughs with Homeowners and work order follow up
  • Schedule and w ork with vendors and sub-contractors to complete warranty service work
  • Additional responsibilities to be discu s sed

  What you bring

  • Prior experience in c ustomer s ervice/ c ontractor m anagement
  • Strong customer service skills in dealing with homeowners
  • Must have strong written and verbal communication skills
  • Ability to work at locations across the division
  • Must have a valid driveru2019s license and personal transportation
  • High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
  • Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
  • Proficient in Microsoft Outlook, Excel and Word.
  • Should have k nowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
  • Knowledge of various tools and equipment

  Bonus points

  • Minimum of 2 yrs. experience in residential/commercial construction customer service or warranty or hands on light repair work
  • Bacheloru2019s degree, Construction or related program preferred
  • BuildPro scheduling software experience preferred

  Be yourself. We want it that way.

  At Mattamy Homes, weu2019re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities.

  Our competitive compensation and full-time employee benefits package includes:

  • 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
  • Health, Dental and Vision Insurance
  • Life Insurance and Short/Long Term Disability
  • Flex Spending, 401K with Company Matching and Tuition Reimbursement
  • Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

  Mattamyu2019s mission

  To provide the best homeowner experience

  Mattamyu2019s core values

  • Teamwork
  • Commitment
  • Community
  • Sustainability

  Recent recognition

  • Best Places to Work in Charlotte for 2023, 2022, 2020, 2018 & 2017
  • Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015
  • Best Places to Work in Orlando for 2024, 2023, 2022, 2021, 2018, 2016 & 2013
  • Best Places to Work in Phoenix for 2023, 2022 & 2021
  • Best Places to Work in Raleigh for 2024, 2023, 2022 & 2021
  • Best Places to Work in Southeast, FL for 2024, 20 23
  • Best Places to Work in Tampa Bay for 2024, 2023, 2022, 2021, 2020 & 2019

  A career with Mattamy Homes is a chance to join a team as solid as they come. Weu2019re an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together weu2019re making dreams come true with homes and communities designed for the way people live today, and thatu2019s a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding.

  Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future.

  Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.

  Qualified applicants will be contacted directly by the Talent Acquisition team.

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• About the company

  Mattamy Homes is an industry-leading homebuilder with communities throughout the United States and Canada. We design homes for how you live.

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