Company Description

WireCo® is the strength behind the world’s evolution, through deep legacy and forward thinking. We create premium ropes that inspire innovation without limits. WireCo® is headquartered in Prairie Village, Kansas with manufacturing plants, distribution facilities and research and development centers worldwide.

WireCo® offers a competitive compensation and benefits package, including hourly wages plus bonus program, paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with a generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at www.wireco.com and the following videos:

• https://youtu.be/zzplYW7PMFg
• https://www.youtube.com/watch?v=6CJwd_yXZAY

Job Description

The Customer Service Representative provides exceptional support to the Steel Commercial Organization and its customers throughout the sales life cycle of our products both domestically and abroad. Serving both internal and external customers; this role requires keen attention to detail; excellent oral, written, and interpersonal skills; and a willingness to learn and stay abreast about WireCo, our products, and the market.

The Customer Service Representative must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
• Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
• Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
• Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
• Determined – takes initiative, share ideas and find solutions to win and achieve our goals
• Transparent – promotes open and honest communication and constructive feedback for clarity and truth
• Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo

Duties & Responsibilities

• Listen, attend to, and resolve both internal and external customer issues and concerns
• Respond to sales inquiries
• Use and maintain customer and order tracking portals
• Enter orders into company sales portal accurately and in a timely manner per company guidelines
• Build and maintain strong relationships with key stakeholders: including logistics team, commercial team, product managers, and fellow customer care representatives at other WireCo locations
• Effectively handle intra-company transactions as needed

Qualifications

Required Qualifications

• High School Diploma or equivalent degree required
• At least 3 years in a Customer Support role, preferably working for a manufacturing or industrial company

Preferred Qualifications

• Working knowledge of SalesForce
• Strong computer skills, with knowledge of Microsoft Office products (Outlook, Word, Excel).
• Experience with ERP Applications: JDEdwards, Oracle, SAP desirable.
• Ability to perform in a fast-paced environment balancing multiple tasks at once

Additional Information

Materials and Equipment Directly Used

• Standard office equipment including computer, mouse, keyboard, telephone, multifunction copier

Additional Information:

• Must be legally authorized to work in the United States without restriction.
• An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
• Must be willing and able to pass a post-offer drug screen and physical (if required)
• Must be 18 years of age or older.
• Equal Opportunity Employer/Veterans/Disability