• Job Description

  Req#: 21581

  We are Farmers!

  We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

  Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

  At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.

  Workplace: Remote ( #LI-Remote )

  Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

  Location/Work Hours/Start Date

  Location: Virtual

  Start Date: February 13, 2024

  Department Hours: Monday-Friday 7am to 7pm CST/8am to 8pm EST (NO WEEKENDS)

  Training Schedule: Monday-Friday 9:30am to 6pm CST/10:30am to 7pm EST

  Note: shift days/times are subject to change based on business needs. Must have flexibility with hours.

  Job Summary

  As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.
  
  You’ll thrive in this position if you have:
  

  • Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.
  • The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
  • A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
  • Emotional resiliency to manage feelings and find positive aspects in most situations.

  Essential Job Functions

  • Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.
  • Responds to customer inquiries through appropriate mediums.
  • Attains performance level standards as outlined in performance objectives.
  • Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
  • Stays current with relevant product(s).
  • Understands and strives to support organization’s overall strategy.
  • Models Farmers core values.
    • Value the diversity and potential of every individual.
    • Exceed our customers' expectations
    • Stand up for what is right
  • Performs other duties as assigned.
    

  CORE COMPETENCIES

  • Business Results: Meets individual performance, metrics and goals.
  • Innovation: Identifies and suggests innovative process changes to support business practices.
  • Communication: Above average written and verbal communication skills.
  • Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
  • Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

  Special Skill Requirement

  • Critical Thinking
  • Advanced conflict resolution skills
  • Consistently meeting or exceeding performance measurement goals

  Education Requirements

  - High school diploma or equivalent required. - Bachelor's degree preferred.

  Physical Environment

  This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information. Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

  Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $17.81 - $24.38
    o CO Only: $16.58 - $23.13
    o NY Only: $17.81 - $24.38
    o Albany County: $17.81 - $22.26
    o WA Only: $16.58 - $28.91
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

  Job Location(s): US - MI - Caledonia KLake, US - MI - Caledonia KM1, US - MI - Caledonia KM2, US - MI - Caledonia PDC, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins, US - MI - Lansing, US - MI - Okemos, US - MI - Troy

  Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

• About the company

  The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

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