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Job Description
- Req#: 67818
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Competitive wages and full benefits including Medical, Dental, Vision, and 401k
- Paid training and paid time off
- Opportunities for career advancement within a supportive and collaborative environment
- Chance to work remotely with flexible options
- Employee wellness and engagement programs to promote a healthy work-life balance
What to Expect (Job Responsibilities):
- Field customer inquiries by finding innovative ways to respond to varying questions and concerns
- Provide excellent customer service through active listening and effective communication
- Handle confidential customer information with sensitivity and care
- Aim to resolve issues on the first call and de-escalate situations when needed
- Track call-related information for auditing and reporting purposes
What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- Minimum of 6 months of customer service experience
- Must be over 18 years of age
- High School Diploma or GED required
- Proven oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Ability to type at least 25 words per minute
- Comfort with desktop computer systems and navigating Windows operating systems
- Strong logical problem-solving skills and organizational abilities
#DigitalBusinessServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeWellness
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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