• Job Description

  Req#: R_765182

  Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

  If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

  "I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."

  - MICHAEL KORS -

  We have an exciting opportunity for a Customer Service Representative to be based in Venlo (NL).

  Who You Are

  As a Customer Service Representative you have a strong Customer focused attitude.

  • You are able to not get scared of taking responsibilities, working independently, define problems, collect data, establish facts and draw valid conclusions.
  • You have strong analytical skills and are challenged by complex situations that require analysis and logic to be resolved, because you are solution oriented and able to think outside the box.
  • The external pressure is no problem for you as you are structured and able to work based on a priority list to have the job done on time.
  • The Customer Service Representative is part of the Customer Service team and reports into the Customer Service Manager or Supervisor.

  What You Will Do

  • Enter, manage and release orders, reorders and swaps with the support of the Customer Service Assistant;
  • Understand the logic of the seasonal inventory in order to be able to place the stock for reorders and swaps;
  • Send order confirmations to customers within the due schedule;
  • Monitor the order status for the customer in all the phases (from the order placement to the delivery);
  • Monitor accuracy of orders during the 4 selling campaigns.
  • Organize shipments in EEC territories;
  • Prepare weekly reports and regular reviews;
  • Develop and maintain good partnership with customer’s contacts;
  • Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and with the support of the Customer Service Assistant;
  • Data entry and update of Customer Master data with the support of the Customer Service Assistant;
  • Learn and navigate the different system entry tools (RLM, Active Omni) as well as reporting tools (Qlik View, Smart sheet) with analytical approach, by understand the interdependency between them;
  • Act promptly, independently and with a “think out of the box” mentality to tackle and solve issues;
  • Work closely with Account Executives and Sales Agents, Accountancy and Logistics;

  • support Account Executives/Agents and Accountancy with regular data to keep control of customers;
  • Improve knowledge of the IT systems to increase quality of reports on shipments and orders;

  What You Need to Have

  • College degree (HBO or equivalent);
  • Previous Experience in B2B Customer Service;
  • Computer literate with good skills in Excel and other IT systems;
  • Knowledge of the English and any additional main European language (German, French, Spanish and Italian) – a second additional language is a plus;
  • Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations.

  We’d Love to See:

  • Collaboration
  • Communication
  • Drive Results
  • Entrepreneurial spirit
  • Functional Skills

  MK Perks:

  Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer .

  • Cross-brand Discount
  • Exclusive Employee Sales
  • Paid Parental Leave
  • Generous Holiday Schedule and Vacation Days
  • Summer Fridays
  • Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
  • Hybrid working (3 days a week in the office)
  • Flexible working hours
  • Thrive Wellness Program
  • LifeWorks Employee Assistance Program
  • #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
  • 25 days holidays + 4 MK days
  • Pension
  • Healthcare discount
  • Travel allowance

  To know more about working at Michael Kors, click https://www.youtube.com/watch?v=ImiMU1MziU4

  At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

• About the company

  Ready-to-wear and accessories designed for the modern-day jet setter. Like our page to enter the world of SPORTY, SEXY, GLAM.

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