We’re looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:

• Whitehouse Station, NJ
• Phoenix, AZ
• O’Fallon, MO

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!

Job Responsibilities:

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • On average, our representatives are responsible for 40-50 calls per day
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
• Complete additional tasks and other projects/duties as assigned

Qualifications

Required Skills:

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Previous Property and Casualty insurance experience a plus
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners