Premier Private Jets
Customer Service Representative - Wholesale & Retail Sales Support
What's your preference?
Job Description
- Req#: 3245598
- Serve as the first point of contact for inbound charter inquiries via phone, email, and web.
- Provide prompt, courteous, and professional responses to clients regarding charter options, pricing, and scheduling.
- Assist the retail sales team in managing leads, preparing quotes, and following up with potential customers.
- Assist wholesale team with confirmed trips, flight details, and communication with brokers.
- Maintain accurate records of client communication and booking details in the CRM system.
- Liaise with the dispatch team to relay and confirm flight itineraries, special client requests, and scheduling changes.
- Monitor active flights and assist with real-time coordination between clients, crew, and operations.
- Communicate updates or disruptions to clients and internal teams promptly and clearly.
- Ensure all necessary documentation (passenger manifests, preferences, trip sheets) is accurate and distributed appropriately.
- Support post-trip follow-ups, client satisfaction surveys, and issue resolution.
- Assist with data entry, reporting, and coordination between departments.
- Help maintain internal databases and documentation for flights, vendors, and client preferences.
- Medical, dental, vision, and life insurance
- Supplemental life insurance
- Short-term and long-term disability
- PTO, sick, and company paid holidays
- 401k with company match
About Us:
Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.
We are currently seeking candidates for the position of: Customer Service Representative – Wholesale & Retail Sales Support, remote or Onsite (Stuart, FL, Dayton, OH location). This position will report to the Sales Manager.
This resource is expected to be detail-oriented, client-focused to support our dispatch team and retail charter sales operations. If you thrive in a fast-paced environment and are passionate about aviation, this is your chance to join a dynamic and growing team.
Duties and Responsibilities
Benefits:
About the company
Offering industry-leading safety & security, our private jet charters provide you freedom of choice and freedom of schedule. Experience the convenience charter flights into regional airports. Book online today!
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.