Barrow County
Customer Service Representative
This job is now closed
Job Description
- Req#: 4970641
- Prepares, reviews, and downloads meter read data to customer accounts.
- Creates and sends monthly customer bills.
- Greets customers and answers telephones; assists with billing and related customer service information.
- Prepares customer service tickets.
- Initiates new customer accounts.
- Prepares work orders to resolve customer problems and issues; requests re-reads of water meters.
- Processes bill payments.
- Processes leak adjustments.
- Balances daily financial reports.
- Prepares bank deposits.
- Processes return checks.
- Processes final bill refunds.
- Maintains related files and records.
- Maintains office supply inventory; makes purchases as needed.
- Performs related duties.
- Knowledge of computers and job related software programs.
- Knowledge of county accounts receivable processes.
- Knowledge of customer service principles and practices.
- Skill in the preparation of required reports.
- Skill in the provision of customer services.
- Skill in oral and written communication.
This position receives and processes water bill payments, processes billing records for the county, and provides administrative and clerical support for department operations.
About the company
Barrow County is a county located in the north central portion of the US state of Georgia.
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