Why You Should Join Us:

At Teleperformance, we offer a range of benefits and opportunities that make us the ideal choice for your next career move. As a strategic partner to leading companies, we provide solutions that enhance customer experience and deliver exceptional service. With our multicultural and highly skilled team, integrated omnichannel solutions, advanced technology, and commitment to security, we ensure that each interaction is treated as unique. Join us and enjoy paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. Your potential with us is limitless.

Responsibilities:

As a customer service representative at our company, you will play a crucial role in our team. You will handle customer inquiries, finding innovative solutions to their questions and concerns. In a collaborative and engaging environment, you will have the opportunity to interact with people from diverse backgrounds, making each day different and exciting. Your growth and development will be supported, allowing you to reach your full potential.

- Connect with customers via phone, email, chat, or social media to address their inquiries
- Handle customer issues calmly and attempt to resolve and de-escalate them
- Escalate interactions when necessary and appropriate
- Assist with requests for assistance and process payments if needed
- Track call information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell products or services as required

Qualifications:

To be successful in this role, we are looking for candidates who meet the following criteria:

- High School Diploma or equivalent
- 18 years of age or older
- Proven experience in a call center environment
- Typing speed of 25 WPM
- Proficiency in PC operation and navigation
- Entry-level network troubleshooting skills
- Ability to set up a home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Ability to work independently
- Excellent communication skills, both oral and written
- Ability to work in a fast-paced and constantly changing environment
- Composure and objectivity in handling customer interactions
- Strong listening skills
- Ability to work remotely in a virtual team environment

Additional Information:

- This job description is not intended to be an exhaustive list of qualifications, duties, or responsibilities. The employer reserves the right to make changes to the job description as needed.
- Teleperformance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.