• Job Description

  Req#: 9655

  Overview

  Join the Winning Team at Parker and Sons – Where Success and Opportunity Meet!

  Are you a dynamic, sales driven professional looking to take your career to the next level? At Parker and Sons, we’re not just offering a job—we’re offering a game-changing opportunity for top performers who are ready to thrive in a fast-paced, rewarding environment!

  As a Customer Care Sales Representative, you’ll be at the forefront of delivering exceptional service. Our team is all about building lasting relationships with customers and providing them with the best possible service and solutions. You’ll be engaging with customers on calls, handling data entry, scheduling appointments, and offering tailored service recommendations.

  What sets us apart? Uncapped earning potential! You’ll have the chance to earn spiffs and bonuses—the more you contribute, the more you take home! Your success is directly tied to your hard work, and we make sure to recognize and reward that success.

  This role requires 1 year sales experience!!

  Must be able to type 35 WPM.

  PLEASE READ THE REQUIREMENTS IN DETAIL.

  What's in it For Me?

  • Compensation:
    • Paid Training $21.50 per hour - 1st 90 days
    • After 90 days: $17/hr plus commission and bonuses - Earn an average of 50-70k your first year!
    • Unlimited earning potential!
  • Fun Competitions to earn even more prizes and gifts
  • PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

  Join a team of passionate, caring, and highly motivated individuals who thrive in a challenging and fun environment. Plus, enjoy full benefits including health coverage and opportunities for career growth.

  If you’re looking for more than just a typical customer service position, this is your chance to join a team that’s redefining customer care and sales success.

  Responsibilities

  What Will I Do?

  • Successfully handle high volume inbound and outbound customer service calls
  • Meet sales and upselling metrics monthly
  • Set appointments with customers in regards to HVAC, Plumbing, Insulation, Solar, Water, Electrical and more
  • Multi task between different departments and stakeholders
  • Work in multiple applications and duel screens - fast paced environment
  • Respond to e-mail inquiries in a timely manner
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable
  • Handle some payments,refunds, and related customer inquiries

  Qualifications

  Do I have What it Takes?

  • High School Diploma or GED preferred
  • 2-years call center experience required
  • 1 year of sales experience required
  • Computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus.
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
  • Must be able to work evenings and weekends when needed.
  • Must be able to work on site, Remote only positions are not available at this time.
  • Must be able to type 35 WPM.
  • Ability to pass a background check and drug screen

  Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

• About the company

  Parker & Sons provides air conditioning, heating, plumbing and electrical service to the Phoenix, AZ area. Since 1974. Parker & Sons has been serving the Valley for over 40 years and is recognized nationally for being one of the most knowledgeable heat...

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