Cigna
Customer Service Senior Representative - Express Scripts - Remote
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Job Description
- Req#: 25015089
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely on a flexible schedule
- Supportive and collaborative work environment
- Engaging role within a fast-paced team environment
- Chance to make a positive impact on patient care and satisfaction
What to Expect (Job Responsibilities):
- Coordinate scheduling of home infusion visits for patients in collaboration with Nurse Managers, field staff, and patients
- Manage nurse assignments and reschedule visits based on patient availability
- Act as a liaison between pharmacy, reimbursement, and nursing departments for nursing referrals
- Monitor and respond to inquiries from patients and staff regarding nursing and patient referrals
- Investigate issues and provide timely resolutions while maintaining accurate data entry
What is Required (Qualifications):
- High School education or GED required
- Minimum of 5 years of relevant Customer Service experience
- High proficiency in Excel and Outlook
- Strong written and oral communication skills
- Ability to adapt in a dynamic work environment and make independent decisions
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Proactive work ethic with the ability to be managed and trained remotely
- Detail-oriented mindset with strong problem-solving skills
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #PatientCare
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.
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