McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Description

Responsible for handling inbound calls from pharmacies, vendors, pharmaceutical sales, and insurance company inquiries, which involves researching and resolving issues of non-technical nature. This includes documentation calls, communicating new product service offerings, and escalating critical complex issues to the next level of support. Calls are handled with accuracy while meeting department and individual performance goals. Integrate and practice the McKesson Shares Principles of Integrity, Customer Centered, Accountability, Respect, and Excellence (ICARE).

Schedule: Must be flexible to work any shift during operational hours of Monday - Friday 7:00 am – 7:00 pm CST.

On-Site Team Training:

• Training is conducted on-site at our Fort Worth, TX office: 13501 Park Vista Blvd Ste 150.
• Training consists of classroom and on-the-job training.
• For this training class, our in-office training window will begin February 05.

Hybrid Work from Home:

As new team members complete their onsite training; each person completes a formal review before being approved to move their workspace home. You must maintain reliable internet connectivity. Also, you must live within a commutable distance of no more than 2.5 hours from your office of destination, Fort Worth, TX.

Once a team member is working from home, there may be meetings, additional specialized training, or team events that will require coming into the office.

Key Responsibilities:

• Accept inbound calls and handle customer requests.
• Meet all departmental goals including schedule adherence, average handle time, attendance, and quality monitoring.
• Communicate effectively with Internal and External customers.
• Troubleshoot customer issues, which may involve research, knowledge of products or services, or procedures or regulations to resolve the problem.
• Document issue in the call tracking system
• Aid other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Script line, Serono, RxSafety Advisor, eClaims, added-value services, AFT, Pre and Post Editing, ePrescribing, and any other future service offers.
• Participate in special date entry duties when assigned by a supervisor.

Minimum Requirements:

• Typically requires 3+ years of related experience.

Preferred Qualifications:

• At least 2 years of customer service experience, preferably in a call center
• Knowledge of SAP
• Pharmacy Tech experience
• HS Diploma/GED

Critical Skills:

• Proficient in MS Office Suite
• 0-1 year in experience with Sisco software systems
• Organized and detail oriented.
• Positive attitude
• Excellent attendance record
• Strong schedule adherence
• Multitasking abilities
• High levels of engagement
• Time management skills

Physical Requirements

• General Office Demands

Career Level – IC – Business Support – B3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!