HealthStream
Customer Service Specialist I
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Job Description
- Req#: 334352
Employer Industry: Healthcare Workforce Solutions
Why consider this job opportunity:
- Competitive compensation and bonuses
- Comprehensive insurance plans, including medical, dental, and vision coverage
- Flexible work-from-home options, promoting work-life integration
- Opportunities for career growth and continuous learning
- Supportive and collaborative work environment with a diverse and inclusive culture
- Paid time off and additional benefits such as fitness reimbursement and employee assistance programs
What to Expect (Job Responsibilities):
- Provide phone, email, and chat support to customers, ensuring timely resolution of issues
- Troubleshoot and diagnose reported problems while documenting and communicating issues to the development team
- Build strong relationships with colleagues and customers, maintaining professionalism in all interactions
- Collaborate cross-functionally to enhance the customer experience and suggest product improvements
- Participate in testing new features and product releases
What is Required (Qualifications):
- Minimum of one year of experience in customer-facing roles
- Bachelor’s degree in a related discipline preferred, with potential waiver based on experience
- Practical knowledge of the healthcare industry is a plus
- Exceptional phone presence and excellent written communication skills
- Strong problem-solving abilities and a proactive approach to customer service
How to Stand Out (Preferred Qualifications):
- Familiarity with Microsoft operating systems and tools such as Salesforce and Microsoft Teams
- Basic understanding of SQL
- Demonstrated ability to effectively communicate with both technical and non-technical customers
- Strong active listening skills and empathetic customer advocacy
- Insatiable curiosity for learning and understanding technical issues
#Healthcare #CustomerService #CareerGrowth #RemoteWork #TeamCollaboration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Learn why over half of U.S. healthcare organizations have chosen HealthStream as their partner for improving clinical and business outcomes.
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