• Job Description

  Req#: 346969
  Employer Industry: Healthcare Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Competitive compensation and bonuses
  - Comprehensive benefits package including medical, dental, and vision insurance
  - Flexible work-from-home arrangements
  - Supportive and collaborative work environment
  - Chance to make a meaningful impact on the future of healthcare
  
  What to Expect (Job Responsibilities):
  - Provide phone, email, and chat support to customers, resolving issues efficiently
  - Troubleshoot and diagnose reported problems, ensuring timely solutions
  - Build strong relationships with colleagues and customers through effective communication
  - Document issues clearly for the development team and suggest product enhancements
  - Participate in testing new features and releases, focusing on customer experience
  
  What is Required (Qualifications):
  - At least one year of experience in customer-facing roles
  - Bachelor's degree in a related discipline preferred; education may be waived for practical experience
  - Practical knowledge of the healthcare industry is a definite plus
  - Exceptional written and verbal communication skills with a charismatic phone presence
  - Ability to prioritize, problem-solve, and take ownership of tasks
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with tools like Salesforce and Microsoft Teams
  - Basic understanding of SQL
  - Demonstrated active listening skills and ability to advocate for customers
  - Insatiable curiosity for learning and troubleshooting technical issues
  - Team player mentality with a commitment to quality standards
  
  #HealthcareSolutions #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Learn why over half of U.S. healthcare organizations have chosen HealthStream as their partner for improving clinical and business outcomes.

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