Employer Industry: Thrift Retail

Why consider this job opportunity:
- Comprehensive onboarding and training from day one
- Opportunity for career advancement and growth within the organization
- Bundled health plans including medical, Rx, dental, and vision
- Company-paid life insurance for extra protection and peace of mind
- Paid time off for leisure or hobbies
- Flexible remote work option available

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to inquiries from internal and external customers
- Handle escalated customer issues and partner with logistics and/or stores to resolve them
- Respond to customer care email inquiries and escalate complex issues as needed
- Accurately notate details from inbound calls, emails, and social media messages
- Use good judgment to determine resolution on initial contact or escalate when necessary

What is Required (Qualifications):
- High School diploma or equivalent
- Prior work experience in customer service, preferably in a call center environment
- Ability to work holidays, weekends, and evening shifts
- Background check required
- Ability to occasionally lift up to 30 lbs and sit for long periods on the phone

How to Stand Out (Preferred Qualifications):
- Experience in handling escalated customer service issues
- Familiarity with basic troubleshooting for customer inquiries
- Strong communication skills, both written and verbal
- Experience with social media customer service

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