Memorial Hermann Health System
Customer Service Specialist II (Remote)
NewJob Description
- Req#: 100175003
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences
- Promote individual professional growth through continuing education and skills competency
- Work in a fast-paced, high-volume environment that values efficiency and compassion
What to Expect (Job Responsibilities):
- Efficiently respond to high-volume calls and e-mails from patients regarding account inquiries
- Analyze patient accounts for errors, adjustments, and credits with a high level of accuracy
- Interpret actions to resolve account issues for patients
- Document communications accurately and completely
- Establish financial arrangements to collect outstanding revenues from patients
What is Required (Qualifications):
- Minimum of four (4) years of progressive customer service experience in a medical/healthcare environment
- Knowledge of healthcare revenue cycle operations
- Effective listening, reading comprehension, and critical thinking skills
- Excellent verbal and written communication skills
- Good typing speed and computer navigation skills
How to Stand Out (Preferred Qualifications):
- Associate’s degree preferred
- Bilingual skills are preferred
#HealthcareServices #CustomerService #CareerGrowth #CompassionateCare #ProfessionalDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
At Memorial Hermann, we are all about advancing health. Yours. It begins by redefining healthcare. Our 6,400 affiliated physicians and more than 26,000 employees practice evidence-based medicine with a relentless focus on quality, safety and exceptional service for all patients, consumers and Health Plan members.
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