Commonwealth Bank
Customer Service Specialist
This job is now closed
Job Description
- Req#: REQ211953
Role will be based in Melbourne
50% WFH flexibility provided (initial training period may require more time spent in office)
Reporting to Manisha Kaluperuma
Bank Cheque/Cheque Direct Accounting (Reconciliation)
DDR stops and Claims
Unclaimed Monies
Loan Rejects
PBA Exception processing
CBA Salary Processing
CBA Manual AFT Processing
Evoucher Rejects
COO
Business & Private Banking
IB&M
Retail Bank
Products
Risk & Compliance
External customers
Brokers & other aggregators
CBA India
Other PSU/Group Operations team members
3+ years of Banking experience
Standard and occasionally non-standard processing tasks.
Sound understanding of CommSee Banking Platform
Basic Knowledge of OPC applications
Point of contact for internal and external stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes.
Basic knowledge and understanding of Standard Operating Procedures.
Quality, Productivity and/or Continuous Improvement focus
Workflow and time management.
Have a necessary understanding of CBA products.
Providing superior levels of service for internal and external customers
Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
Team:
The Payments Service Utility (PSU) is a standalone Support Unit incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group.
In PSU Operations, Account & Transaction Support, takes pride in delivering high standards of service delivered to Business Units and distribution channels and is responsible for undertaking multiple processes for CBA and Bankwest Australia wide: (some noted below)
Role
The Customer Service Specialist maintains and builds productive relationships with their stakeholders, team and broader teams within the PSU. The candidate will also get an opportunity to engage other Business Units within the wider Group such as:
Experience/Qualifications / responsibilities
Advertising End Date: 14/06/2024If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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About the company
The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.
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