POSITION: Customer Service Specialist

DEPARTMENT: Customer Experience

SALARY: up to $19.66 per hour

LEVEL: L15

CLOSING DATE: Friday, April 19, 2024

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates OIA and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (OIA) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).

POSITION SUMMARY:

Supports the day-to-day operation of the customer service contact center, through effective communication to customers via website, social media, telephone, and email. Maintains appropriate records necessary for the compilation and analysis of data. Perform administrative tasks and other duties as assigned.

MINIMUM REQUIREMENTS:

• Associate degree and two (2) years’ experience in customer service and/or customer contact center role, or an equivalent combination of education, training and experience. Foreign language is preferred.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft office applications.
• Must be able to type 35 WPM.
• Excellent oral and written communications skills.
• Detail oriented and excellent organizational skills.
• Demonstrated ability to effectively plan, schedule and meet deadlines.
• Ability to diffuse and prevent confrontations.
• Willing and able to work a flexible schedule including early mornings, late evenings, holidays, and weekends as required to accommodate events for employees with various shifts.
• Valid Florida driver’s license.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour