Job Title: Customer Service Specialist

Location: Santa Ana, CA
Employment Type: Full-Time
Job Summary

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be at the forefront of our operations, acting as the first point of contact for our customers. Your primary responsibility will be to provide exceptional service to ensure a positive experience for every client.
Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat channels.
• Address and resolve customer complaints efficiently and professionally.
• Provide product and service information to customers in a clear and concise manner.
• Maintain detailed and accurate customer records in the database.
• Identify and escalate priority issues to the management team when necessary.
• Collaborate with team members to improve the customer service experience.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and Microsoft Office Suite.