Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Pay rate of $17.85/hr., with potential earning up to $18.74/hr. as competencies are assessed
- Opportunities for career advancement with clear pathways in quality assurance, training, and leadership roles
- Flexible work-from-home position, with the employer providing necessary equipment
- Comprehensive benefits including paid time off, paid holidays, and access to a discount program for goods and services
- Five weeks of paid training to ensure success in the role

What to Expect (Job Responsibilities):
- Interact with hundreds of callers daily, utilizing active listening and critical thinking to resolve customer inquiries
- Address and resolve complaints and concerns within the queue
- Investigate billing issues and fraudulent activity
- Provide technical support by diagnosing hardware and software issues and coordinating further troubleshooting
- Document interactions and feedback effectively to enhance future performance

What is Required (Qualifications):
- Ability to build rapport and trust with customers quickly
- High School Diploma or GED
- Strong digital literacy with a commitment to continuous learning
- Hardwired home internet with a minimum download speed of 40 mbps
- Ability to communicate thoughts clearly and concisely

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with technical troubleshooting and support
- Ability to accept feedback and adapt accordingly

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