• Job Description

  Req#: 2224571
  !*!

  Standard hours

  REMOTE WORK

  What we do

  As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

  Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

  About the role

  As a Customer Service Specialist, you will provide support customers via phone calls, live chats, e-mails and social media. You will provide problem resolution within the guidelines of the service policy. You should also maintain up to date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers

  Requirements

  · At least 6-12 months experience of retail Omni-channel E-commerce experience, focusing product support, warranty, and customer experience,

  · Bachelor’s degree nice to have

  · Native Turkish language

  · Good knowledge of English language (min.B2)

  · Excellent customer issue resolution focus related to online / in-shop orders, refunds and replacements, warranty, etc.

  · Ability to learn, retain and apply large amounts of product, procedure, policy and system information.

  · Interpersonal skills such as: understanding, active listening capabilities, knows how to probe and to get relevant information; empathy.

  Accountabilities

  · Receiving end user requests for product details, warranty registration and general inquiries

  · Provide first level resolution providing excellent customer experience

  · De-escalating upset customers while adhering to the client policies and procedures

  · Documenting both the customer concern and action to resolve the issue in the CRM tool

  · Ticket escalation to respective Support Group

  · Ticket creation & categorization

  · Receive and Promptly Respond to Customer Queries

  · Identify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures

  Benefits

  • Extensive benefits package: private medical healthcare including dental care, life insurance, cafeteria benefits,
  • Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
  • Open-minded and multinational environment,
  • Opportunity to be part of a global organization focused on development,
  • Professional development and clear career path,
  • Training & development opportunities including language courses

  FRESH GRADUATES ARE WELCOME!

  Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

  Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

  
  At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based well-being solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

  
  We can't wait for you to join our team!

  For more information about us, visit Cognizant Poland.

  Stay up to date with our recent events – follow us on LinkedIn or Facebook.

  If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

  #LI-NB1

• About the company

  Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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