Logistics:

This position is full-time (40 hours/week) Monday-Friday with work hours between 8:00 AM to 6:00 PM. This role is located on-site in Greenville, SC.

What You'll Do:

• Ensures prompt and accurate response to calls, e-mail, web, handwritten inquiries.
• Ensures all departmental standards are being met. Responsible for ensuring business and customer needs are met systematically and correctly. Assist management with interviews, selection, training, performance, productivity and development of staff.
• Monitors calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
• Represents department on projects and process improvements. Provides assistance and training to other operational areas of the company as needed.

To Qualify for This Position, You'll Need:

• Bachelor's Degree or 4 years job related work experience or Associate's and 2 years job related work experience
• 1 year claims, customer service, and/or call center experience.
• Ability to persuade, negotiate, or influence.
• Strong organizational skills.
• Strong spelling, punctuation, and grammar skills.
• Ability to navigate systems, diagnoses problems, explain benefits, process and procedures.
• Active listener.
• Microsoft Office.

We Prefer You to Have:

• Bachelor's degree-Business Administration, Healthcare or related field or 4 years of job related work experience
• 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Ability to persuade, negotiate, or influence.
• Strong organizational skills.
• Strong spelling, punctuation, and grammar skills.

What We Can Do for You:

• 401(k) retirement savings plan with company match.
• Fantastic health plans and free vision coverage.
• Life insurance.
• Paid annual leave — the longer you work here, the more you earn nine paid holidays.
• Onsite cafeterias and fitness centers in significant locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service Recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information .

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.