Quality is in our DNA -- is it in yours?

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

LOCATION: Hicksville, NY 11801

HOURS: 8:30am-5pm (some flexibility); Monday - Friday

FULL TIME: Benefits Eligible

In this role you will:

• Oversee workflow of the Customer Service team who supports Sunrise's joint venture with NYU Langone

• Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members

• Support and promote high quality service

• Motivate and utilize staff effectively through fostering a positive, supportive work environment

• Create and monitor processes to investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service

• Oversee, and as necessary communicate via phone, face-to-face and email with other departments in the lab for problem resolution

• Manage department time, scheduling, time off and overtime

• Document and record employee productivity and performance and counsels as necessary

• Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients

• Coordinate with Human Resources tor recruit, interview and hire team members

• Oversee training of new employees and retraining for existing employees

• Continuously communicate with patients and doctors’ offices, and internal departments.

All you need is:

• Minimum Associates Degree or equivalent years of experience

• Excellent customer service skills

• Ability to supervise a high volume transaction oriented department

• Excellent written and spoken communication and interpersonal skills with management, team members, patients, clients and partners

• Ability to make immediate decisions and sound judgment calls

• Proficient computer and keyboard skills; knowledge of Microsoft Word, Excel and Outlook

• Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism

• Proper judgment when exposed to confidential information

• Ability to analyze and improve processes; applies creative problem solving skills

Salary Range: $55,000.00 to $75,000.00 (depending on experience). Pay is commensurate with experience; geographic differentials to the pay range may apply.

Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.