• Job Description

  Req#: 6836

  As Team Lead Customer Service at our logit DP World location in Niederaula you are responsible for the coordination and control of the order processing team in the transferred customer area considering the shipment volume. You will ensure the review of KPIs, review of invoicing and control of resources and will be the contact person for customer escalations and clarification of these. Does this sound like an exciting job? Then react quickly and become part of our constantly growing company.

  About the Role

  How you will contribute

  • Management of the team
  • Planning and coordination of customer projects and rollouts in consultation with the project managers
  • Implementation of new customer business and realization in the area of responsibility
  • Contact person for customers in case of problems, de-escalation and solution of problems
  • Quality monitoring and controlling within the department including process optimisation
  • Preparation of reports and analysis
  • Support and control of customer enquiries and any escalations that arise
  • Invoice control, including billing and checking of customer orders within the team
  • Weekly check of incoming payments in coordination with the accounting department
  • Support in daily order processing
  • Staff scheduling within the department
  • Induction of new employees and trainees

  Your Key Qualifications

  • Completed training/apprenticeship, preferably as a forwarding /customer service agent or comparable training
  • 3-5 years of experience as teamleader, preferably in logistics
  • Leadership experience with a socially competent demeanour
  • Confident handling of MS-Office applications
  • Fluent in written and spoken German
  • English spoken and written
  • Ability to work in a team, communication skills, reliability, stress resistance.
  • customer orientation, high service level, ability to solve problems
  • Goal-oriented, proactive work with high self-demand and prioritization
    

  Compensation
  DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

  
  About DP World
  We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.
  
  We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

  
  Our dedicated, diverse and professional team of more than 97,657 employees from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

  We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

  DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
  
  By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

• About the company

  Welcome to syncreon, a global provider of customized supply chain solutions. This account is not monitored 24/7.

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