Marsh & McLennan Companies
Customer Service Supervisor
This job is now closed
Job Description
- Req#: R_306467
Employer Industry: Employee Benefits and Consulting
Why consider this job opportunity:
- Salary up to $108,500
- Opportunity for performance-based incentives
- Comprehensive health and welfare benefits, including tuition assistance and retirement programs
- Supportive and inclusive work culture with a focus on professional development
- Flexibility in scheduling, including potential evening and Saturday shifts
- Chance to work with talented colleagues and make a positive impact on clients and communities
What to Expect (Job Responsibilities):
- Conduct one-on-one meetings with Benefits Counselors for coaching and support
- Set clear expectations for the team and monitor their performance
- Perform call reviews and quality assurance assessments to maintain service standards
- Manage live escalation calls, providing support for complex issues
- Conduct team huddles for updates, education, and motivation
What is Required (Qualifications):
- High School diploma or equivalent
- Previous customer service experience
- Effective verbal and written communication skills
- Problem-solving abilities to address challenges as they arise
- Previous leadership experience in a contact center
How to Stand Out (Preferred Qualifications):
- Insurance Licensing (Personal Lines or Life & Health)
#EmployeeBenefits #Leadership #CustomerService #RemoteWork #CareerGrowthAbout the company
Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.
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