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Customer Service Team Lead
This job is now closed
Job Description
- Req#: R0019018
Employer Industry: iGaming and Online Gaming Solutions
Why consider this job opportunity:
- Salary up to $89,930 per year
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and a 401(k) plan with employer matching
- Opportunity for career advancement and growth within the organization
- Hybrid work model with flexibility to work from the office 2 days a week
- Join a dynamic and forward-thinking company that values inclusion and excellence
What to Expect (Job Responsibilities):
- Monitor and manage real-time queues to meet service level targets
- Assist staff with advanced calls, customer concerns, and technology issues
- Collaborate with other departments to resolve complex player issues
- Deliver training to team members and contribute to performance evaluations
- Conduct weekly Quality Assurance for team members and mentor staff on improvements
What is Required (Qualifications):
- High School Diploma or equivalent experience required; some college is preferred
- Minimum of 5 years of Customer Service experience and 3 years leading a contact center or customer support team
- Must be 21 years of age and able to acquire licensing in each jurisdiction
- Excellent written and verbal communication skills
- Strong organizational and time-management skills
How to Stand Out (Preferred Qualifications):
- Experience in coaching, mentoring, and motivating teams to achieve goals
- Advanced knowledge of procedures across multiple customers and systems
- Proven ability to produce detailed system issue reports
- Proficiency in reporting and analyzing key contact center metrics
- Ability to thrive in a fast-paced, dynamic work environment
#iGaming #CustomerService #CareerOpportunity #HybridWork #LeadershipRole
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