• Job Description

  Req#: 4946064
  This position performs technical customer service duties in the collection and processing of utility payments.
  • Answers telephone and greets visitors; provides information and assistance; refers to appropriate personnel.
  • Receives payments from customers.
  • Collects deposits and establishes new customer accounts.
  • Processes meter change outs.
  • Enters meter data monthly.
  • Processes account adjustments.
  • Calculates charges and prints final bills.
  • Prepares overdue account notices.
  • Reconciles receipts and prepares daily deposits.
  • Prepares required reports.
  • Processes accounts payable and accounts receivable.
  • Maintains files and records.
  • Performs any other duties as assigned.
  
  Knowledge, Skills, and Abilities
  
  • Knowledge of modern office practices and procedures.
  • Knowledge of county and departmental policies and procedures.
  • Knowledge of computers and job-related software programs.
  • Skill in prioritizing and organizing work.
  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
  • Skill in oral and written communication.
  • Ability to communicate orally and in writing in the English language and orally in the Spanish language.
  • Must have a high school diploma or GED from an accredited institution.
  • Must have at least one ( 1 ) year of relevant experience.
  
  Complexity/Scope of Work
  • The work consists of related customer service duties. Frequent interruptions contribute to the complexity of the position.
  • The purpose of this position is to provide customer service support for department activities. Successful performance helps ensure the efficiency of department operations.
  
  Physical Demands/Work Environment
  Occasionally
  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  • Moving to accomplish tasks or moving from one worksite to another.
  • Adjusting or moving objects up to 50 pounds in all directions.
  • Operating machinery and/or power tools.
  • Driving a County vehicle or a personal vehicle for County business.
  • Working in noisy environments.
  • Working small and/or enclosed spaces.
  • Light work that includes carrying objects up to 20 pounds.
  • Medium work that includes carrying objects up to 50 pounds.
  
  Constantly
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Communicating with others to exchange information.
  • Repeating motions that may include the use of wrists, hands, and/or fingers.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.
  • Sedentary work that primarily involves sitting/standing.
  
  Other Requirements/Information
  • Must possess a valid and current Texas driver's license for the type of vehicle or equipment operated.
  • Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required.
  • This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.
  
  Valid Texas Driver’s License*
  *If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained prior to employment.

• About the company

  Webb County is a county located in the US state of Texas.

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