Industry: Healthcare Insurance Provider

Why consider this job opportunity:
- Competitive pay and potential for bonuses
- Comprehensive job benefits package
- Opportunities for career advancement within the company
- Positive work environment and supportive team
- Chance to make a difference in customer satisfaction

What to Expect (Job Responsibilities):
- Timely and accurate resolution of customer inquiries
- Handling customer service inquiries and problems via various channels
- Clear documentation of all customer communication
- Interacting with customers through Chat, Phone, E-mail, and TEAMS
- Educating callers to achieve resolution on first contact

What is Required (Qualifications):
- High School Diploma or equivalent
- 1 year of experience in a customer service support role
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Strong oral and written communication skills
- Excellent interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently or collaboratively in a fast-paced environment
- Sound decision-making and problem-solving skills
- Ability to talk and type simultaneously while interacting with customers

How to Stand Out (Preferred Qualifications):
- None mentioned

#Healthcare #Insurance #CustomerService #CommunicationSkills #ProblemSolving

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