GoPuff
Customer Services Agent (Fully Remote, evening/weekend shifts,5pm-2am)
PayCompetitive
LocationLondon/England
Employment typeOther
This job is now closed
Job Description
- Req#: a96aa830-8142-4138-ab17-eb3f943bf9eb
- Answer tickets across email and live chat.
- Provide live support to our stores across the UK, to help provide the best possible experience to customers.
- Help us to build our processes and systems as we scale.
- Deliver exceptional customer support using our CRM platform Kustomer and UJET.
- Embody Gopuff’s tone of voice, and helping resolve their issues in real time.
- Be required to work weekends and in shift patterns.
- This role will require weekend and evening work.
- You have the right to work in the UK.
- You have experience using Customer Service platforms to deliver live support to customers.
- You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential.
- You are comfortable with technology and troubleshooting across multiple screens showing live orders.
- You are comfortable working in a fast-paced, start-up environment.
- Speaking a second language is a plus!
- You are able to work remotely within the UK.
About the company
Gopuff is a consumer goods and food delivery service operating in over 650 US cities through approximately 250 fulfillment centers. Users can order items online or via the Gopuff app and get the items delivered.
Customer Services Agent (Fully Remote, evening/weekend shifts,5pm-2am)
London, England /Gopuff EU – Customer Experience /Part Time/ RemoteGopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to food and drinks, and in some markets, alcohol - in just minutes.With over 35 live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionizing an industry? This opportunity might be for you!As a Customer Support agent you’ll work alongside a 30+ group of agents as we look to expand our services across the UK! We are fast, reliable, friendly and conversational with our customers. We don’t speak in jargon and like to have genuine interactions with our customers.Please note this role is a 0 hour contract. You must be based in and have the right to work in the UK.You will:
About you:
#LI-RemoteAt Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.Like what you’re hearing? Then join us on Team Blue.Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.