• Job Description

  Req#: C9216-25-0679?language=en&page=515&sort=publicationDateDesc

  Job summary

  • To primarily support the delivery of a first class, Help Desk service, together with the Switchboard, Hotel Services Helpdesk and Welcome Desk on Level 6 who are part of the Department, including all aspects of general administration, specialist system operation and customer service across the wider Site Services departments and ultimately the whole hospital
  • To manage the regular stock-take of office supplies, ensure selection of most cost-effective stock, ordering of stationary using e-proc
  • Support the delivery of a high performing service team to deliver corporate aims, objectives and aspirations of the Directorate and the Trust
  • Delivering excellent customer care and undertakes the role in line with the vision and values of the organisation and display integrity, fairness exemplary personal behaviour and be a role model for other staff member

  ***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

  Main duties of the job

  To support the Help Desk Team Leader and Switchboard Manager for the operation of the Help Desk computer system (MRI Planet), other software packages and associated Estates Department procedures. To cross train and learn the Switchboard and Welcome Desk tasks to assist when short staffed and to cover when required

  Data input into MRI Planet system to meet departmental deadlines. (Planet is an integrated Works Management System, which includes a Planned Maintenance, repairs reporting, stock control, invoicing, labour information and financial information).

  Receive telephone calls, e-mails and intranet calls from users / wards / departments / members of the public and transfer to the relevant people / departments.

  Raise work orders and allocate work priorities in accordance with departmental guidelines.

  Liaise with Trade Supervisors to ensure works are completed to deadlines.

  Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures.

  Call out contractors for service to Trust equipment / infrastructure.

  Play an essential part in the event of any maintenance emergency.

  Communicate detailed responses to senior management and workforce team within the Site Services team.

  Ensure personal identifiable information is handled in line with Records Management policy and the Data Protection Act (GDPR).

  About us

  We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

  PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

  If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

  Details

  Date posted

  28 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year £24,169 Per Annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  216-LH-A7209584

  Job locations

  Derriford Hospital, Plymouth

  Derriford

  Plymouth

  PL6 8DH

  
  

  Job description

  Job responsibilities

  Site Services Customer Service Department

  To support Management and Team Leader in the operation of the Help Desk computer system (MRI Planet), other software packages the Department use and associated Estates and Facilities Departmental procedures

  Data input into MRI Planet system to meet departmental deadlines. (Planet is an integrated Works Management System, which includes a Planned Maintenance, repairs reporting, stock control, invoicing, labour information and financial information)

  Receive telephone calls, e-mails and intranet calls from users / wards / departments / members of the public and transfer to the relevant people / departments

  Deal with the public / visitors / patients / contractors when visiting the hospital, helping with queries and directions regarding all areas of the hospital as well as any parking tasks

  Raise work orders and allocate work priorities in accordance with departmental guidelines

  Liaise with Trade Supervisors to ensure works are completed to deadlines

  Issue Planned Preventative Maintenance (PPMs) work orders to the maintenance teams

  Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures

  Call out contractors for service to Trust equipment / infrastructure

  Play an essential part in the event of any maintenance emergency

  Communicate detailed responses to senior management and workforce team within the Site Services team e.g., mains failures, drain blockages and lift problems etc

  For further details please see the attached JD & PS

  Job description

  Job responsibilities

  Site Services Customer Service Department

  To support Management and Team Leader in the operation of the Help Desk computer system (MRI Planet), other software packages the Department use and associated Estates and Facilities Departmental procedures

  Data input into MRI Planet system to meet departmental deadlines. (Planet is an integrated Works Management System, which includes a Planned Maintenance, repairs reporting, stock control, invoicing, labour information and financial information)

  Receive telephone calls, e-mails and intranet calls from users / wards / departments / members of the public and transfer to the relevant people / departments

  Deal with the public / visitors / patients / contractors when visiting the hospital, helping with queries and directions regarding all areas of the hospital as well as any parking tasks

  Raise work orders and allocate work priorities in accordance with departmental guidelines

  Liaise with Trade Supervisors to ensure works are completed to deadlines

  Issue Planned Preventative Maintenance (PPMs) work orders to the maintenance teams

  Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures

  Call out contractors for service to Trust equipment / infrastructure

  Play an essential part in the event of any maintenance emergency

  Communicate detailed responses to senior management and workforce team within the Site Services team e.g., mains failures, drain blockages and lift problems etc

  For further details please see the attached JD & PS

  Person Specification

  Knowledge and Experience

  Essential

  • Proficient in MS Office
  • Demonstrable experience in a busy office environment
  • Proven knowledge and understanding of Trust policies and procedures

  Desirable

  • Demonstrable experience in a large clinical setting
  • Demonstrable MRI Planet experience
  • Demonstrable Symbiotix experience

  Qualifications

  Essential

  • oGCSE's 9-4 (A-C) in Maths & English and level 2 in either business administration or related subject or equivalent demonstrable experience

  Desirable

  • High level of typing skills to OCR 11/111 standard

  Aptitude and Abilities

  Essential

  • oAbility to work on own initiative in a busy environment
  • oGood verbal and written communication skills
  • oAbility to develop and maintain good working relationships with colleagues at all levels of the organisation

  Person Specification

  Knowledge and Experience

  Essential

  • Proficient in MS Office
  • Demonstrable experience in a busy office environment
  • Proven knowledge and understanding of Trust policies and procedures

  Desirable

  • Demonstrable experience in a large clinical setting
  • Demonstrable MRI Planet experience
  • Demonstrable Symbiotix experience

  Qualifications

  Essential

  • oGCSE's 9-4 (A-C) in Maths & English and level 2 in either business administration or related subject or equivalent demonstrable experience

  Desirable

  • High level of typing skills to OCR 11/111 standard

  Aptitude and Abilities

  Essential

  • oAbility to work on own initiative in a busy environment
  • oGood verbal and written communication skills
  • oAbility to develop and maintain good working relationships with colleagues at all levels of the organisation

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Derriford Hospital, Plymouth

  Derriford

  Plymouth

  PL6 8DH

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Derriford Hospital, Plymouth

  Derriford

  Plymouth

  PL6 8DH

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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