• Job Description

  Req#: 44114

  Harrah’s New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah’s New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you!

  BENEFITS: Harrah’s New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:

  • FREE Employee Parking
  • Discounted Bus Passes
  • Free Employee Assistance Program
  • Employee Discount Program on Hotel Rooms
  • Fun and Free Employee Events.

  JOB SUMMARY: The Customer Service / Security Supervisor directs Customer Safety Officers and Door Greeter activities in assigned zone, and supervises physical customer service and security of zone, with the assistance of the unarmed Customer Safety Officer and Door Greeter personnel.

  ESSENTIAL JOB FUNCTIONS:

  • Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests.
  • Coordinates Louisiana Economic Development Gaming Commission and company policies to ensure effective performance.
  • Assists Security Shift Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises.
  • Ensures that posts in their zones are properly manned and that reliefs are provided when necessary.
  • Evaluates the performance of personnel under their supervision.
  • Acts as a role model, always presenting oneself as a credit to Harrah's Casino & Hotel and encourages others to do the same.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

  QUALIFICATIONS:

  • High school diploma, extensive professional and college level training are required.
  • Must possess strong leadership, supervisory and interpersonal skills
  • Extensive command or supervisory level law enforcement experience, and/or casino security experience, or a combination thereof, is required.
  • Must possess strong oral and written skills with good analytical ability.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.

  PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to 25 pounds and carry up to 25 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces as well as up and down stairs. Must have the ability to listen, solve problems, negotiate, use collaboration skills and give oral and written instructions. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

  GAMING PERMIT: Non-Key

  Harrah's reserves the right to make changes to this job description whenever necessary.

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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