Now hiring! Site Service Representative - OEM

We are looking for a Customer Site Service Rep I to join our Coatings team at our Lansing, MI customer facility. This is a manufacturing plant. Shift will be Monday - Friday and you will rotate between all three production shifts every 2 months.

Come create chemistry with us!

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.

The main responsibilities of this role include assisting with the monitoring of critical process parameters, troubleshooting issues, and collaborating with cross-functional teams to address any quality concerns at our customer paint shop. You will be on the production line and will be maintaining accurate documentation, conducting regular audits, and providing recommendations for process improvements. Strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment are essential for success in this role, as is Excel proficiency.

You create chemistry by...

• Measuring, monitoring, reporting, and analyzing product and processing performance (coatings field analysis), also measuring, and monitoring inventory.
• Supporting the efforts of the Technical Service Team through data collection and analysis.
• Participating within the site service team safety program.
• Complying to the Assembly Plant Service Process in the customer plant.
• Supporting customer and internal project schedule compliance through coatings field analysis activities, also supporting launch activities through coatings field analysis.
• Providing information / data to support Lab Work Requests to meet account needs and providing information / data to write and support NCMs.
• Supporting Problem Resolution Activities through coatings field analysis.
• Assists with color audit reviews through coatings field analysis.
• Complying with BASF Quality Systems and customer quality standards.

If you...

• High school diploma and 2+ years relevant manufacturing experience or Bachelor's degree and industry expertise.
• Have an environment health and safety mindset and expertise..
• Have good verbal, written communication skills and good interpersonal skills.
• Have paint Application Knowledge/Experience, defect Recognition, Analysis, and Identification
• Understand quality systems and concepts, and an understanding of customer labor policies.
• Have knowledge of business IT Tools (MS Office) and Quality Systems compliance.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.