• Job Description

  Req#: 605375
  Employer Industry: Risk Management Technology
  
  Why consider this job opportunity:
  - Join a fast-growing, global team committed to innovation and collaboration
  - Opportunity for career advancement and growth within the organization
  - Work alongside talented professionals dedicated to solving complex challenges
  - Access to a culture of excellence recognized by multiple awards
  - Engage in a role that directly impacts customer satisfaction and experience
  
  What to Expect (Job Responsibilities):
  - Build and maintain a knowledge library for AI-enabled customer support
  - Design case intake flows and routing rules to enhance efficiency and accuracy
  - Monitor trends and adjust workflows to improve case management
  - Collaborate cross-functionally to align workflows with service-level agreements (SLAs)
  - Track performance metrics and recommend improvements for operational excellence
  
  What is Required (Qualifications):
  - Strong background in customer support operations, knowledge management, or workflow/process design
  - Proven ability to translate recurring customer issues into actionable content
  - Excellent communication skills for collaboration across various teams
  - Experience with knowledge bases, workflow tools, and CRM systems (e.g., Salesforce)
  - Ability to monitor and analyze performance metrics
  
  How to Stand Out (Preferred Qualifications):
  - Experience in AI content development and implementation
  - Familiarity with customer satisfaction measurement tools
  - Previous roles in operational excellence or process improvement
  - Knowledge of risk management principles and practices
  
  #RiskManagement #CustomerSupport #Innovation #CareerGrowth #Collaboration
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Riskonnect’s integrated risk management software solution offers the visibility to reduce risk, increase efficiency, and improve organizational performance.

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