• Job Description

  Req#: 26680

  Customer Success Analyst
  

  Do you have great attention to detail? Have you got strong analytical skills?
  

  If so, join us at EDF as a Customer Success Analyst!
  

  The Opportunity
  

  In this role, you will be delivering insightful, professional and high-quality information and reporting. In this role you’ll be challenged, developed and enabled to fulfil your potential and forge a career to be proud of. You’ll find there is a strong focus on growing your skillsets to give you the confidence and reinforcement to ensure you achieve your goals.
  

  Pay, benefits and culture
  

  Alongside a starting salary of £32,400 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
  

  Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
  

  Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively.
  

  At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
  

  We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
  

  We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
  

  What you’ll be doing
  

  As a Customer Success Analyst, you will play a key role in the contractual processes for flex customers across teams in EDF Business Solutions. You will own processes such as Site Additions, EII and Novations ensuring reporting is completed and delivering process improvements.
  

  You’ll be responsible for managing relationships with internal stakeholders to ensure we are correctly managing the customers contract requirements and working with customers to deliver a great customer experience. You’ll be working with customer driven data from internal platforms and excel.
  

  Additionally, the Customer Success Team is responsible for customers portfolio management, processing change requests in a secure, robust and timely manner. Therefore you will play a key role in the success of this process including building strong customer relations and accurate financial reporting.
  

  Who you are
  

  We’re looking for someone who can understand complex data and ensure data is created to a high standard. You’ll be responsible for ensuring our most important bespoke customers contractual requirements are being fulfilled either directly via the team itself, or via third parties under separate processes and arrangements. This particularly covers the management of site additions, mailboxes and fulfilling bespoke contract requirements.
  

  You’ll be passionate about learning the details in our processes so you can ensure they are implemented correctly and drive data quality, you’ll have a can do attitude and want to improve processes to deliver a great customer experience.
  

  If you’ve got great communication, and eye for detail, influencing and organisational skills then we’d love to hear from you!
  

  Closing date for applications: 29.11.2023
  Location: Flexible/Home working
  

  Join us and together we can help Britain achieve Net Zero.

• About the company

  EDF Energy is a British integrated energy company, wholly owned by the French state owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.

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